We recommend checking our FAQs to make sure your question hasn't already been answered - if you need help with anything else, feel free to contact us using either of the methods below.

Logo Kits - Frequently Asked Questions

What happens after my purchase?

Once you have finished your purchase, the brand kit will be marked as "Sold Out" and removed from the shop. You'll receive an email containing a .zip of all of your logo and social media graphics and a PDF file guide within 24 hours.

What if I want a tagline in my logo?

If you have a tagline that you want incorporated in your logo, we have plenty of design options for you! Unfortunately we can’t add tagline to designs that don’t have them in the examples, but feel free to purchase any of the example options with a tagline already incorporated.

What if my business name has more words than the example logo?

If your business name is longer than the mockup it can usually be accommodated, but we recommend purchasing a brand kit with the same amount of words as your business name. It is the easiest to add additional words for one line brand kits.

Can I have the colors or fonts customized to match my brand?

The fonts in our logos cannot be customized as they are carefully pre-selected as part of the design process, but you CAN book a live design session where we will discuss your branding with you, and help you select colors and customize your logo kit.

We recommend browsing our mood boards for color inspiration, and having one picked out prior to our session!

What will I receive in my email?

Your download includes all six logo variations in editable EPS and Ai files, print-ready PNG and web-ready PNG files. It also includes a PDF brand style guide with usage guides and font pairings for continued use.

What if I need a different version or file type of my logo?

We provide your logo files in EPS and Ai format, so they can be easily resized, edited, and exported for any use you may have. If you don’t have the software necessary to do so, you can get additional file types from us by purchasing a live design session.

What is your refund policy?

Due to the nature of digital products, all logo kit purchases are final and non-refundable.

Website Kits - Frequently Asked Questions

What happens after my purchase?

Once you have finished your purchase, you'll receive an email containing a Welcome Guide that will provide access to the instructions and files you need to build and customize your site.

Do I need Photoshop or Canva to edit any part of the design?

Heck no, girl! We specifically designed these so that everything you need to do can be done within Squarespace. All you have to do is upload your images to replace the placeholders, and enter your copy.

Do I need a logo to build my website?

You can absolutely use your own logo on the site, or purchase a branding kit from us - however, you neither are required for building a site. You can simply type in the name of your company in a font of your choice in place of a logo until you have one.

Can I sell products on my website?

Yes! Squarespace makes it super easy to add e-commerce to any existing site by simply adding product pages. There are video instructions with every 24 hour design and we can give you a commerce lesson during any live design.

Do I need to know how to code to customize my website?

Absolutely not! We designed these so that you don't need to know any code. Everything you need to customize fonts and colors can be done within Squarespace's style settings - and any code that needs to added is already created and entered by us!

How long will it take to build the site?

We find that most people can customize 24 hour Squarespace designs in UNDER 3 HOURS. Yep, you heard that right, girl. It's super easy! And if you book a live build, you'll have a fully customized site built by us in just 3 days!

What if I want help creating my site?

We've got you covered. By purchasing a 24 hour design you will get a fully, styled replica of the template built for you, AND if you purchase a live design, we will build the site then customize it WITH YOU so you don't have to do any work!

Do I need a Squarespace account to get started?

Don't worry about it babe! Our tutorials talk you through creating a Squarespace account, building and customizing your site, and subscribing to Squarespace to make your site live. All of our sites can go live under Squarespace's Personal Plan for $12/month (annual) or $16/month (monthly).

Custom Work - Frequently Asked Questions

What platforms do you build websites on?

To best serve our customers we stick to Squarespace so that you can easily maintain and update your own site once it's built. For more about the benefits of Squarespace, check out this post.

How long is the process?

Depending on which services you choose for your custom project, we will set a realistic timeline with you. Most projects are completed in under 2 weeks.

What do I need before I start?

When you're booking Branding Services you'll need to have your basic company information already hammered out. We will go through some brand discovery with you, but the more you have prepared the smoother our process will go. We recommend looking through our discovery resources before you reach out.

Do you design ecommerce sites?

Of course, babe! We got you! We love designing for ecommerce and you'll find it incredible easy to manage your ecommerce with Squarespace's built in capabilities.

Do you require a retainer?

Yes, we take a 50% deposit to book a timeslot, and then the other 50% is due upon completion of services before delivery of final files.


Still need help?

We do our best to answer all support messages immediately, or within 24 hours. If your question requires a detailed answer, we're happy to schedule a phone or video call to help you through it!